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Frequently Asked Questions

A. The promotion

Q1. What is the promotion all about?

The promotion is about giving people the chance to win great Carabao Cup prizes every 90 minutes, whenever they purchase a great-tasting promotional can of Carabao. People will have the chance to win Carabao Cup tickets, mini footballs and cash every 90 minutes in the promotional period by entering codes from promotional packs between 01.07.17 – 14.02.18. Draws will take place on 01.07.17 and every 90 minutes thereafter through to the final draw on 14.02.18.

There will also be 1 bonus draw for all entrants who enter their unused unique code between 15th February 2018 and 14th March 2018. The prize will be 1x Final Match Ball signed by the winning team of the Carabao Cup 2017/18.

Q2. How does it work?

To take part in the promotion, you need to buy a participating promotional can of Carabao. Participating promotional cans in the UK (England, Scotland, Wales & Northern Ireland), Channel Islands, the Isle of Man and the Republic of Ireland will feature a unique code under the ring pull. Simply use the URL on the back of the can to go online and enter for your chance to win one of the many prizes. You can enter via your smartphone, laptop or home computer and winners will be drawn every 90 minutes via a main draw, and once for the bonus draw.

Q3. Where can I find a promotional can?

Look out for promotional packs in stores nationwide. Alternatively, please contact help@carabaopromo.com, and we will be able to direct you to your nearest store.

Q4. Where is my unique code?

The unique code is printed on promotional cans under the ring pull on the top. If, however, your can does not have a unique code, or this code isn’t working, please email help@carabaopromo.com and we will be able to help you.

Q5. What could I win?

You are in with a chance to win tickets to Carabao Cup games, mini footballs and £10 cash. As well as 1x Final Match Ball signed by the winning team of the Carabao Cup 2017/18, from the bonus draw.

Q6. What are the chances of me actually winning?

There will be a draw every 90 minutes in the UK (England, Scotland, Wales & Northern Ireland), Channel Islands, the Isle of Man and the Republic of Ireland. This equates to a total of 1280 pairs of tickets, 2392 mini footballs and 800 x £10 cash prizes drawn via daily prize draws during the whole promotional period 01.07.17 – 14.02.18.

Q7. How will I know if I have won?

This is an instant win competition, therefore, once you have entered your unique code, you will be told on screen instantly.

If you have won tickets, you will be asked to fill in your details and accept a game you would like to attend. We will then send you a confirmation email with everything you need to know. If you have won a mini football, you will be asked to fill in your details and we will send this out within 60 days. If you have won cash, we will contact you within 7 days of winning to arrange payment. The cash will be credited into your bank account with 28 days.

If you win the 1x Final Match Ball signed by the winning team of the Carabao Cup 2017/18, you will be asked to fill in your details and we will send this to you

Q8. How many times can I enter?

You can only use each unique code once, however, there is no limitation on how many unique codes you can enter with. The more promotional cans you have, the more entries!

Q9.Could I win more than one prize?

Each unique code can only be used once. However if you have more unique codes, you can enter these for a change of winning more prizes.

Q10. How old do I need to be to enter?

You must be 18+ to enter.

B. The prizes: Tickets

Q1. How do I collect my tickets?

You will need to collect these from the ticket collection point at the ground of your selected match before kick-off.

Q2. How do I know where to go?

Once we have contacted you to confirm the prize, we will email you with all the details you need to know the day before the match.

Q3. Where will we be sat?

You will be sat in the home end during the game.

Q4. What if I can't make the game?

As the tickets are non-transferable and cannot be exchanged for a cash equivalent, please contact help@carabaopromo.com and let us know if you cannot attend.

Q5. Can I give the tickets to someone else?

Sorry, these tickets are non-transferable. Please contact help@carabaopromo.com if you cannot attend.

Q6. Does my guest need to be over 18 years old?

No, as long as the winner is 18+. The winner must attend the event, as tickets are non-transferable, and both people will need to bring ID.

Q7. I've won, but haven't received my confirmation email

Please contact help@carabaopromo.com, and we will be able to help.

Q8. Can I exchange my prize for cash instead?

No, the prizes cannot be exchanged for a cash equivalent. They are also non-transferable and cannot be sold or advertised for sale in any way.

Q9. Will travel costs be included?

No, you will be expected to get to and from the match yourselves.

C. The prizes: Cash & mini-footballs

Q1. I've won £10 cash, how will I get the money and when?

We will contact you within 7 days of winning to arrange payment. The cash will be credited into your bank account with 28 days.

Q2. I've won a mini-football, when should I expect to receive this?

You should expect your football to arrive within 60 days of receiving your confirmation email.

Q3. My mini-football still hasn't arrived

Please contact help@carabaopromo.com, and we will be able to help.

Q4. I've won, but I entered the wrong delivery address

Please contact help@carabaopromo.com, and we will be able to help.

Q5. I've won, but haven't received my confirmation email

Please contact help@carabaopromo.com, and we will be able to help.

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